Paying your rates
Financial Hardship due to COVID-19
Residents experiencing financial hardship as a result of the COVID-19 Pandemic can contact Council and enter into an arrangement on (02) 4993 4100. Customer Service will take your details and our Rates team will call you back by the next business day.
For more information, please see our Hardship Policy(PDF, 289KB) and the following answers to frequently asked questions:
Will Council be waiving rates payments?
No. However, residents that are experiencing financial hardship as a result of the COVID-19 Pandemic can enter into a payment arrangement.
How do I apply for an extension?
Contact Council on (02) 4993 4100. We will take your details and someone from the Rates team will call you back. Please note we expect high demand for this service and appreciate your patience. We will endeavour to return calls by the next business day.
I already have a hardship assistance arrangement with Council, but I can’t meet my obligations due to COVID-19. What should I do?
Contact Council on (02) 4993 4100. We will discuss your options and may refer you to a Financial Counsellor.
I rent a Council building, but I can’t afford the rent due to COVID-19. What should I do?
Contact Council immediately to discuss your situation on (02) 4993 4100 and ask to complete a request for hardship application. This can be returned to Council via email at email@example.com. You can also call our customer service team and request to speak to Council’s Senior Property Officer.
All rates are levied in July for the upcoming financial year. You may opt to pay your rates in full by 30 September this year, or in four equal instalments due:
- 30 September
- 30 November
- 28 February
- 31 May
Interest will be accrued daily on overdue payments at the rate of 0% per annum for the period 1 July 2020 to 31 December 2020.
From 1 January 2021 to 30 June 2021, interest will be accrued daily on overdue payments at the rate of 7% per annum.
For more information on interest rates, as they apply to overdue fees and charges, view the NSW Office of Local Government circular about rating.
Methods of payment
Council’s preferred method of payment is Bpay. Rates can also be paid:
- In person at any Australia Post Office or Agency, or at Council's Customer Service Centre - cash, cheque, Eftpos and credit cards
- Online using Post Billpay - Mastercard, Visa and PayPal
- Via direct debit by completing a Direct Debit Request Form(PDF, 194KB)
Make a rates payment
If you're having difficulty paying your rates, you should contact Council as soon as possible, preferably before the account becomes overdue. Satisfactory arrangements can usually be made to make instalments more manageable. For more information, please see our Hardship Policy.