Emergency Assistance – 000
SES – 132 500
Disaster Customer Care Service – 13 77 88
Disaster Assist - www.disasterassist.gov.au
AASFA for emergency animal assistance – 1800 814 647
Local Land Services (LLS) - 1300 795 299
Rural Assistance Authority (RAA) – 1800 678 593
Disaster Recovery Payments
$1,000 for adults and $400 for children
Support for people adversely affected in the floods in NSW March 2021 is available. The payment is a lump sum payment to help you following a declared disaster. If you're eligible you'll get $1000 per adult and $400 per child. For more information on how to claim, visit Services Australia or phone 180 22 66.
Disaster Recovery Allowance
Short-term income support for 13 weeks
The Disaster Recovery Allowance provides a short-term income support payment to assist individuals whose income has been affected as a direct result of the storms and floods, for up to 13 weeks. Visit Services Australia or phone 180 22 66 to find out if you are eligible.
Disaster Relief Grant
Always-on assistance for eligible applicants in any emergency
The Disaster Relief Grant helps people to recover from the effects of a disaster and re-establish a basic standard of living. It is not provided to replace insurance or compensate for losses. You may be eligible for financial support if the following apply:
- your home (primary place of residence) was damaged by a natural disaster
- you do not have insurance for the damage
- you are a low-income earner with limited financial resources
- it has been less than four (4) months since the disaster
Phone 13 77 88 and ask about the Disaster Relief Grant administered by Resilience NSW.
Primary Producer Disaster Recovery Grant
Disaster recovery grants of up to $75,000
Disaster recovery grants of up to $75,000 are now available to primary producers in LGAs affected by the NSW storms and floods that have occurred from 10 March 2021. Apply direct online via the Rural Assistance Authority or phone Service NSW on 13 77 88 and ask for the Primary Producer Disaster Recovery Grant administered by the Rural Assistance Authority.
Farm Household Allowance
The Farm Household Allowance (FHA) program provides assistance to farming families experiencing financial hardship, no matter the cause of that hardship. The program provides eligible farmers and their partners with a package of assistance that includes:
- Up to four years of fortnightly income support (in every 10 year period)
- Ancillary allowances such as Pharmaceutical Allowance, Telephone Allowance, Rent Assistance and Remote Area Allowance
- A professional financial assessment of the farm business (worth up to $1,500)
- Funding to help develop skills, access training and pay for professional advice (up to $10,000 and can now include reasonable travel and accommodation to undertake training)
- Regular support of a case manager
For further information visit Farm Household Allowance - Department of Agriculture
Business loans and financial assistance
Primary producers may be eligible for urgent loans at a concessional interest rate and transport subsidies for the carriage of livestock, fodder and supplements for dairy cattle. Visit the NSW Rural Assistance Authority website or more information or call 1800 678 593. You can also download the Primary Producers Assistance Guide for more information.
Urgent loans are available at a concessional interest rate to eligible small businesses. Visit the NSW Rural Assistance Authority website for more information or call 1800 678 593.
Loan assistance is available to churches and voluntary non-profit organisations for the restoration of essential facilities. Visit the NSW Rural Assistance Authority website for more information or call 1800 678 593.
A grant or a concessional fixed rate loan is available for sporting and recreation clubs and associations for clean-up, removal of debris and/or restoring essential facilities. To access an application for grant assistance, contact NSW Treasury by email at firstname.lastname@example.org. To learn more about loan assistance, contact the NSW Rural Assistance Authority on 1800 678 593 or (02) 6391 3000 or email email@example.com.
Businesses can contact LawAccess NSW on 1300 888 529 to discuss legal support that may be available from various legal bodies in NSW, Community Legal Centres and other free legal assistance services in your immediate area.
Legal Aid NSW
Legal Aid NSW's Disaster Response Legal Service provides free legal advice to businesses and individuals affected by disasters on a range of issues including insurance, tenancy, credit and debt problems, and Centrelink. Visit Legal Aid NSW for more information.
Guide to making an insurance claim
The NSW Small Business Commissioner’s quick guide to making an insurance claim can help businesses through the claims process to get paid quickly and smoothly after a disaster or disruption. Visit the Small Business website.
The Insurance Council of Australia may be able to assist businesses who have queries relating to insurance. Visit Insurance Council of Australia's wesbite or call 1800 734 621.
Mental health support
There is 24/7 help available through Lifeline on 13 11 14 or Beyond Blue on 1300 224 636.
Online services and resources
Ahead for Business by everymind.org.au – Helps small business owners take action on their own mental health and wellbeing.
NewAccess by Beyond Blue – Free and confidential help for small business owners from mental health coaches with a small business background.
Rural Adversity Mental Health Program – Connects people living in regional, rural and remote NSW with local mental health services and resources. Read their 'Coping with the impact of flooding' resource here(PDF, 866KB).
Rural Resilience Program – helping build resilience by linking rural communities, families and individuals with the most appropriate services and information.
Business guides and resources
Business guide to recovering from disaster
“Get back to business” by the NSW Small Business Commissioner is a step-by-step guide for business owners dealing with a disaster. The guide provides information to help businesses from the moment disaster hits, to the days, weeks and months ahead. Visit the Small Business Commissioner website to learn more and download a copy.
General business support
Telstra assistance package
Telstra has announced a disaster assistance package for its residential and small business customers who have lost services following the severe storms and major flooding across eastern parts of New South Wales.
The package includes mobile call diversion, a boost to data and free calls as well as reconnection support to those impacted across the New England, North Coast & Mid North Coast, as well as the Newcastle, Hunter and Central Coast regions.
Call 1800 888 888 for more information.
Personalised business support
The Business Concierge Service can help you identify what support is available for you and complete any financial relief application forms. Our business concierges will be on board our Mobile Service Centres and at Disaster Recovery Centres in impacted areas, or you can call 13 77 88.
Business Connect provides professional advisors, all of whom have experience in running their own small business. They'll be able to help you with:
- Developing a customised recovery strategy
- Managing your cashflow
- Accessing finance including grants and loans
- Marketing your business to reach new customers
- Connecting to other government support and local professional services
You can select an advisor and book an appointment online, or call 1300 134 359.
Agricultural and Animal Services
The NSW Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods, including:
- Animal assessment and veterinary assistance
- Stock euthanasia and burial
- Emergency fodder and emergency stock water (where there is an immediate animal welfare concern)
- Livestock feeding and management advice
- Care of animals in evacuation centres
To request assistance, call the Agricultural and Animal Services Hotline on 1800 814 647 or your local LLS veterinarian on 1300 795 299.
For current animal disposal advice, visit www.dpi.nsw.gov.au/floods
Evacuation centres for animals and livestock
A full list of current Animal Evacuation Centres is located on the NSW Department of Primary Industries website.
Animal owners are reminded that care of your animals, including adequate food and water supply, any toys and medication, as well as full time supervision, remains your responsibility once you arrive at the animal evacuation centres. Owners are also asked to bring appropriate identification for their animals.
NSW DPI asks any primary producer affected by the floods to fill out the Primary Industries Natural Disaster Damage Survey. DPI uses these surveys to determine the scale and severity of the impact and what assistance and resources are required, where.