Seniors Rights Service

Seniors Rights Service is a community organisation dedicated to protecting and advancing the rights of older people, particularly vulnerable and disadvantaged groups.

Our aged care advocates assist older people who receive Commonwealth-funded aged care services at home or in residential care, as well as their carers or family members.

We listen, clarify your issues, provide information, inform you of your rights, identify possible outcomes, help you advocate for yourself and, if requested, speak up for you. For example, many people feel uncomfortable raising a complaint about a service they depend on for their daily care.

Our legal team provides advice to older people, including retirement village residents, on human rights (discrimination, abuse – physical, psychological, financial, other), planning for the future (wills, power of attorney, guardianship), consumer rights (debt management, unfair contracts), accommodation matters (granny flats, strata) and other issues.

We provide advice to residents of retirement villages (self-care units and serviced apartments) on issues arising from disputes with management or interpretation of contracts.

Seniors Rights Service runs rights-based education sessions across NSW to older people, their families and carers, and those who provide aged care services. We provide information about your rights, planning for the future, rights around prevention of abuse or exploitation, and other issues. We come to you – to your aged care residence, community hall or club. We also tailor the session to your needs and have provided information in many languages or with cultural sensitivities in mind.

For more information check our website.