From 1 May 2025, all direct debit payments will be processed through the secure payment platform Payble. Visit the 'Paying your rates' page below for more information.
Getting help & calling the Helpline
If you or anyone you know are currently feeling threatened or unsafe it is best to call 000. The police can remove an abusive person from a situation or support someone to reach safety.
If the situation is non-urgent, the Elder Abuse Helpline is a a first port-of-call for support, referral and information. We provide free assistance to anyone who experiences, witnesses or suspects the abuse of an older person by someone they know and trust.
All calls to our Helpline are confidential and you are welcome to remain anonymous; we don't record calls or keep case notes. The Helpline is older person focused, respectful, non-judgemental and offers you the time to talk things over at your own pace.
Elder Abuse is a complex issue and our role is to work with you on what the best options may be for you and your family. Sometimes, contact with a number of other agencies may be needed.
Voice messages can be left outside these hours.