What do I do if...?

A tree has fallen over the road?
Call Customer Service on 4993 4300 who will take the location and get someone to look at it.
I have found a pothole that needs patching?
Call Customer Service on 4993 4300 and they will put in a request to get it fixed.
I want to know where I can ride my unregistered Motorbike?
Check out this factsheet

I want to book the Performing Arts Centre for an event or meeting?
Contact the Centre Coordinator on 4990 7134 or cpac@cessnock.nsw.gov.au
I want to know if the sporting fields are open in bad weather?
Check out our Closures Page or contact Customer Service on 4993 4300
I want to contact the Cessnock Airport?
Enquiries should be directed to Council's Airport Coordinator on 0401 107 557

I want to know the progress of a DA I have submitted?
Check out the progress on DA tracker
I want to know how much my DA will cost?
Call or Visit Customer Service to get a quote.
View the Council Fees and Charges

My garbage hasn't been collected?
Call Customer Service on 4993 4300 and ask to speak to Infrastructure and Services to Log a call.
Garbage has been spilt on the road?
Call Customer Service on 4993 4300 and ask to speak to Infrastructure and Services to Log a call.
My Garbage bin has been vandalised?
Stolen or vandalised bins must be reported to the Police Assistance Line on 131 444. A Police Incident Report Number is required by Council before a replacement bin can be issued.
My Garbage bin is broken?
Damaged bins are repaired free of charge, call Customer Service on 4993 4300 to arrange a repair.
My garbage collection day falls on a holiday?
Collection is as normal on all public holidays except for Christmas Day, Good Friday and Council Picnic Day, in which case the collection is usually the day after. Recycling collection variations may be different please contact Hunter Resource Recovery on 1800 838 884 for clarification.

I have bought a house with a septic system?
Please read the following Information on Septic Systems
I have seen someone dumping rubbish?
Please note their registration and call Customer Service on 4993 4300
I no longer need my Septic System?
This flyer will tell you your options

I want to address a Council Meeting?
Please have a read of our Request to Address Council Policy which has a form to fill out
I want to invite the Mayor to make a presentation or attend an event?
Please send a letter or email addressed to the Mayor with the invite.
I want to become a Councillor?
Check out this publication from the Division of Local Government

I have lost my cat/dog?
If you contact Customer Service they can flag your pet as lost in the animal register,
I have bought a new pet and need to register it?
All pets need to be registered this can be done at Council
My neighbour has a barking dog?
Have a look at this Barking dog Information Brochure and Customer Serivce on 4993 4300 to lodge a complaint if it problem is ongoing
I have found an animal dead on the roadside?
Contact Customer Service and they will send out a road crew to collect the animal. If the animal is a cat or dog, they will attempt to get a mircochip number and notify the owner.

I think my neighbours are making too much noise at night or early morning?
The Office of Environment & Heritage had produced a brochure about Dealing with Neighbourhood Noise.
I want more information regarding noise issues in my neighbourhood?
The Office of Environment & Heritage has a comprehensive website with practical advice on dealing with noise issues.
I want to start mowing on a Saturday or Sunday morning?
Mowers and Power tools can't be started until 7am Saturdays and weekdays, 8am Sundays, they must be stopped at 8pm every evening. For more information check the above websites from The Office of Environment & Heritage.

Events calendar powered by Trumba