What's On


Complaints that can be investigated by Council:

  • Food borne illness and food poisoning (single case)
  • Foreign matter in food
  • Illegal sales or serving of food
  • Incorrect or unhygienic food handling, storage, transport and preparation

Complaints that cannot be investigated by Council:

  • Frivolous, vexatious, vengeful complaints or complaints not made in good faith
  • Complaints with insufficient information provided
  • Complaints about a food manufacturer, wholesaler or butcher – direct these to the NSW Food Authority  
  • Poor customer service by food businesses and refunds – direct these to NSW Fair Trading  
  • Nutrition and healthy eating issues – direct these to a medical advisor or NSW Health – local health district
  • Liquor licensing issues – direct these to the NSW Office of Liquor, Gaming and Racing

Making a complaint

Complaints about food businesses can be lodged with Cessnock Council in the following forms:

  • Email:
  • Phone: (02) 4993 4100
  • Post: PO Box 152 Cessnock
  • In person by visiting customer service at 62-78 Vincent Street Cessnock

Please note all food borne illness and food poisoning complaints should be directed to the NSW Food Authority in the first instance – this should be done as soon as possible after the on-set of symptoms. This ensures that the Food Authority is able to capture if there are multiple instances relating to a particular premises from different households.

The Food Authority will require the following information to investigate your food poisoning complaint:

  • the nature, time and location of the incident
  • details of the restaurant, function or event where you believe you consumed the contaminated food including full street address
  • details if anyone has become ill, their symptoms and when they started to become ill
  • what they ate at the suspected meal and what others ate as well, including dips and sauces
  • if there is any left over food that could be tested if an officer determines this is warranted