News

  • Cessnock paves the way for local roads across the country
    Councils across Australia backed Cessnock City Council’s motion at the National General Assembly of Local Government, urging the Federal Government to step in and address growing local infrastructure backlogs, while as the same time generating work creating national economic stimulus. 
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What's On

Complaints

Complaints that can be investigated by Council:

  • Food borne illness and food poisoning (single case)
  • Foreign matter in food
  • Illegal sales or serving of food
  • Incorrect or unhygienic food handling, storage, transport and preparation

Complaints that cannot be investigated by Council:

  • Frivolous, vexatious, vengeful complaints or complaints not made in good faith
  • Complaints with insufficient information provided
  • Complaints about a food manufacturer, wholesaler or butcher – direct these to the NSW Food Authority  
  • Poor customer service by food businesses and refunds – direct these to NSW Fair Trading  
  • Nutrition and healthy eating issues – direct these to a medical advisor or NSW Health – local health district
  • Liquor licensing issues – direct these to the NSW Office of Liquor, Gaming and Racing

Making a complaint

Complaints about food businesses can be lodged with Cessnock Council in the following forms:

  • Email: council@cessnock.nsw.gov.au
  • Phone: (02) 4993 4100
  • Fax: (02) 4993 2500
  • Post: PO Box 152 Cessnock
  • In person by visiting customer service at 62-78 Vincent Street Cessnock

Please note all food borne illness and food poisoning complaints should be directed to the NSW Food Authority in the first instance – this should be done as soon as possible after the on-set of symptoms. This ensures that the Food Authority is able to capture if there are multiple instances relating to a particular premises from different households.

The Food Authority will require the following information to investigate your food poisoning complaint:

  • the nature, time and location of the incident
  • details of the restaurant, function or event where you believe you consumed the contaminated food including full street address
  • details if anyone has become ill, their symptoms and when they started to become ill
  • what they ate at the suspected meal and what others ate as well, including dips and sauces
  • if there is any left over food that could be tested if an officer determines this is warranted