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What Action Will Council Take?
Other Noise Issues
Cessnock City Council Environmental Health Officers, Compliance Officers and Ranger Services will investigate noise issues which include the following:
- Barking dogs
- Gas guns
- Hot air balloon compressors
- Air conditioners
- Pool pumps
- Revving cars
- Starting trucks/idling
- Loud/amplified music from residential premises.
Please note that noise issues such as music from licensed premises such as pubs and clubs will be referred to the Office of Liquor and Gaming.
Cessnock City Council does not investigate noise complaints about aircraft. All complaints and queries should be directed to Air Services Australia who is the responsible body for noise complaints coming from aircraft and aerodromes. They can be contacted on 1800 802 120
When council is in receipt of a noise complaint regarding motorbike noise we will contact the customer and seek information concerning the owners of the motorbikes i.e. where they live, description of bikes, times of alleged offence and impact on the customer. Council officers will contact the alleged offender to talk to them and provide information about noise legislation and guidelines. If after investigating noise from motorbikes Council officers are unable to find or locate the offending vehicles, Council officers will write a letter to adjoining property owners detailing that we are aware of motorbikes being used in the area and it is causing offensive noise and the letter will have attached a noise guideline brochure.
In the event Council receives an anonymous complaint regarding motorbike noise, it will be logged in our Authority CRM system and no further action will be taken. If Council is unable to resolve contentious issues between parties, Council officers will advise the parties to seek assistance from community justice or the local court.
Any issues concerning the construction of motorbike tracks or alteration of the natural environment in any way the complaint will be referred to Development Compliance Officers for follow up investigation.