For residents requiring disaster assistance, please contact the below providers:
For complex issues a telephone call or counter visit remains the best approach, but for simple requests the most efficient way to register these is by emailing us.
|Centrelink (Department of Human Services)||Disaster Recovery Allowance – to assist with short term income
Australian Government Disaster
Recovery Payment – one off payment of $1000 for adults and $400 for children for those whose homes have been significantly damaged or destroyed, or for people who were injured.
|180 22 66|
|Disaster Welfare Services||Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provide assistance for those with limited financial resources and no insurance.||1800 018 444|
|NSW Rural Assistance Authority||Provide assistance with concessional rate loans to those unable to obtain assistance through other channels.||1800 678 593|
|Farm Household Support||Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply.||1800 050 004|
Food, utilities and clothing
|Cessnock Samaritans Information & Neighbourhood Centre||Cessnock Samaritans Emergency Relief Service. Short term emergency financial assistance including food and utilities vouchers. An assessment is required to determine eligibility.||
Ph: 4993 3400
|Kurri Kurri Community Centre||Kurri Food Cooperative. A membership cooperative supplying food and household goods at reduced cost to those who hold a health benefit card, receive a pension/benefit from Centrelink, or are in genuine need. Service may be available on certain days only.||4937 4555|
|St Vincent De Paul Cessnock||Short term emergency financial assistance including vouchers and clothing. An assessment is required to determine eligibility. The service is based in Cessnock and an appointment is required.||1800 676 935|
|Salvation Army||Short term emergency assistance, for example food items.||1300 371 288|
Legal assistance and consumer services
|Legal Aid||Provides free legal advice on a broad range of issues
including dealing with insurance companies,
mortgage payments and tenancy advice. The service also visits the Cessnock Samaritans Information Neighbourhood Centre.
1300 888 529
|NSW Fair Trading||Provides assistance and advice to consumers and business on fair and ethical practice.||13 32 20|
|Law Access||Law Access NSW is a free telephone service that provides information for legal problems and contact details for services that might be able to assist.||1300 888 529|
Livestock and animals
|Department of Primary Industries||Provides assistance with livestock and other animals during the flood crisis.||1800 814 647|
|Family and Community Services||Assistance with housing for those affected by the floods.||1800 486 746|
|Rentstart Bond Assistance||Provides
financial assistance for eligible clients to help them set up or maintain a
tenancy in the
private rental market.
|1300 468 746|
|Link2home (Department of Family and Community Services)||
Link2home provides assistance to
people who are homeless or at risk of being homelessness by
offering access to specialised support and accommodation services.
|1800 152 152|
|Small business assistance||Provide concessional rate loans to business who meet the eligibility.||1800 678 593|
|Small business assistance||Practical face to face support from local Small Biz Connect advisors, tailored to individual business needs.||1300 134 359|
Health and wellbeing
|NSW Rural Mental Health Services||Provide access to local mental health services||1800 201 123|
|Australian Red Cross||Provide personal support to those affected by the floods||1800 812 028|
|Salvation Army||To provide assistance to residents affected by the floods.||1300 363 622|
Birth/death marriage certificates and drivers licences
|Services NSW||Services NSW will replace certificates and drivers licences at no cost to those affected by the floods.||137 788|
|WorkCover NSW||WorkCover will replace licences at no cost to those affected by the floods.||13 10 50|
|Office of State Revenue||
Motorists whose cars have been written off
as a result of the floods, may be eligible for stamp duty relief on
their replacement vehicles. Conditions apply.
|1300 139 814|
For assistance with kerbside collection of flood-affected waste, please visit our registration page.
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