Thank you to all of the staff who supported our community with the Disaster Welfare Information Centre and Disaster Recovery Centre. As of 5.00pm Friday 8 May 2015 the centre has closed. For residents requiring disaster assistance, support is still available to you from the below providers. You are able to contact them directly with any enquiries.
For complex issues a telephone call or counter visit remains the best approach, but for simple requests the most efficient way to register these is by emailing us.
|Centrelink (Department of Human Services)||Disaster Recovery Allowance – to assist with short term income
Australian Government Disaster
Recovery Payment – one off payment of $1000 for adults and $400 for children for those whose homes have been significantly damaged or destroyed, or for people who were injured.
|180 22 66|
|Disaster Welfare Services||Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provide assistance for those with limited financial resources and no insurance.||1800 018 444|
|NSW Rural Assistance Authority||Provide assistance with concessional rate loans to those unable to obtain assistance through other channels.||1800 678 593|
|Farm Household Support||Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply.||1800 050 004|
Food, utilities and clothing
|Cessnock Samaritans Information & Neighbourhood Centre||Cessnock Samaritans Emergency Relief Service. Short term emergency financial assistance including food and utilities vouchers. An assessment is required to determine eligibility.||
Ph: 4993 3400
|Kurri Kurri Community Centre||Kurri Food Cooperative. A membership cooperative supplying food and household goods at reduced cost to those who hold a health benefit card, receive a pension/benefit from Centrelink, or are in genuine need. Service may be available on certain days only.||4937 4555|
|St Vincent De Paul Cessnock||Short term emergency financial assistance including vouchers and clothing. An assessment is required to determine eligibility. The service is based in Cessnock and an appointment is required.||1800 676 935|
|Salvation Army||Short term emergency assistance, for example food items.||1300 371 288|
Legal assistance and consumer services
|Legal Aid||Provides free legal advice on a broad range of issues
including dealing with insurance companies,
mortgage payments and tenancy advice. The service also visits the Cessnock Samaritans Information Neighbourhood Centre.
1300 888 529
|NSW Fair Trading||Provides assistance and advice to consumers and business on fair and ethical practice.||13 32 20|
|Law Access||Law Access NSW is a free telephone service that provides information for legal problems and contact details for services that might be able to assist.||1300 888 529|
Livestock and animals
|Department of Primary Industries||Provides assistance with livestock and other animals during the flood crisis.||1800 814 647|
|Family and Community Services||Assistance with housing for those affected by the floods.||1800 486 746|
|Rentstart Bond Assistance||Provides
financial assistance for eligible clients to help them set up or maintain a
tenancy in the
private rental market.
|1300 468 746|
|Link2home (Department of Family and Community Services)||
Link2home provides assistance to
people who are homeless or at risk of being homelessness by
offering access to specialised support and accommodation services.
|1800 152 152|
|Small business assistance||Provide concessional rate loans to business who meet the eligibility.||1800 678 593|
|Small business assistance||Practical face to face support from local Small Biz Connect advisors, tailored to individual business needs.||1300 134 359|
Health and wellbeing
|NSW Rural Mental Health Services||Provide access to local mental health services||1800 201 123|
|Australian Red Cross||Provide personal support to those affected by the floods||1800 812 028|
|Salvation Army||To provide assistance to residents affected by the floods.||1300 363 622|
Birth/death marriage certificates and drivers licences
|Services NSW||Services NSW will replace certificates and drivers licences at no cost to those affected by the floods.||137 788|
|WorkCover NSW||WorkCover will replace licences at no cost to those affected by the floods.||13 10 50|
|Office of State Revenue||
Motorists whose cars have been written off
as a result of the floods, may be eligible for stamp duty relief on
their replacement vehicles. Conditions apply.
|1300 139 814|
For assistance with kerbside collection of flood-affected waste, please visit our registration page.
Clearing Trees from My Backyard
Can I Clear Dangerous trees from my Backyard? Information Sheet from Hunter Local Land Services