Relay, Translating and Interpreting Service
The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.
- The NRS is available to everyone at no additional charge.
- You can make calls 24 hours a day, 7 days a week.
- Depending on your call channel, calls can be made through a range of devices from computers, tablets, mobile phones, an ordinary phone or a TTY (a special phone with a small keyboard and screen).
Cessnock City Council is NRS friendly
- TTY users can phone 13 36 77 then ask for (02) 4993 4100
- Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for (02) 4993 4100
- Internet relay users can connect to the National Relay Service website then ask for (02) 4993 4100
The Australian Government, through the Department of Immigration and Border Protection, provides a telephone interpreting service (TIS) for people who do not speak English and for English speakers needing to communicate with them.
TIS is Australia's only national service, and is available to any person or organisation in Australia requiring interpreting services.
TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call.
Just call TIS on 131 450.
TIS can be used to call Cessnock City Council on (02) 4993 4100 to help you obtain information in your language.
For more information about TIS, visit the TIS website.